eLearning Home
At COCC, the eLearning Department is in charge of instructional tools, online course spaces, and providing access to education curriculum for classes held in any of COCC's delivery methods. The primary point of access to digital course material is through our Learning Management System, Canvas.
| Using Canvas | Student Support | Faculty Support | Other Resources | Contact eLearning | Streaming Classrooms |
GET HELP:
Support for Canvas is available 24/7 for all Faculty and Students!
You can also access Help from within Canvas by clicking the 'Help' icon on the left-hand menu.
Canvas also has comprehensive text and video guides for use of all its major tools and features:
Have a Canvas question?
Please reach out to Canvas Support!
What do you need to know to be successful in COCC's online spaces?
Prepare by:
- Getting Tech Ready
- Review Canvas Student FAQ's
- Tour a Canvas course
- Take the Online Orientation
- Technology Requirements
- Accessibility Tools for Everyone
Prefer to work on a mobile device? Download the Canvas App!
Have Computer Trouble?
Academic Technology at COCC
Have a Canvas question?
Please reach out to Canvas Support!
For questions regarding pedagogical use of the LMS or integrating an of our other tools and technologies, try these:
Universal Design for Learning
Get Trained!
Taking or Teaching a Remote or Online course?
Our Academic Continuity Guides will get you started on the right path...before the term even starts!
Have Computer Trouble?
CONTACT ELEARNING |
eLearning staff members are available during regular business hours for phone and email support, and in-person by appointment. Specifically, we focus on:
- Best practices for using the LMS as a teaching and learning platform
- Integration requests and administrative technical support
- Effective and accessible use of multimedia in the classroom
- Ongoing preparation for Spring and Summer term Canvas use
Immediate Canvas Support
Have a Canvas question? The fastest way to reach an expert is to use their 24/7 support line! Call, email, or chat and be connected to a support specialist right away.
- Phone: 1-833-209-6113
- Email and Chat
- Guides and Resources
STREAMING CLASSES |
Have a question about using one of COCC's streaming classrooms?
eLearning supports faculty use of these rooms by providing training prior to term start on how to effectively teach in this modality, as well as how to navigate the room technology.
Technical support for streaming classrooms will be managed in this order: a) reviewing the provided classroom guide, b) your streaming classroom tech, c) branch campus admin or director, d) escalation to eLearning and ITS via support ticket.
*Please note that while timely support for these rooms is our priority, eLearning and/or ITS staff may not be available for day-of support.