eLearning Home
At COCC, the eLearning Department is in charge of instructional tools, online course spaces, and providing access to education curriculum for classes held in any of COCC's delivery methods. The primary point of access to digital course material is through our Learning Management System, Canvas.
Our Mission and Values
We strive to promote student success and faculty excellence through intentional and innovative use of academic technology and accessible course design. (You may read our full values statement here.)
| Page Navigation: Get Help with Canvas | Contact eLearning | Streaming Classrooms |
GET HELP:
Support for Canvas is available 24/7 for all Faculty and Students!
- Phone: 1-833-209-6113
- Email Canvas Support
You can also access Help from within Canvas by clicking the 'Help' icon on the left-hand menu.
Canvas also has comprehensive text and video guides for use of all its major tools and features:
Have a Canvas question?
Please reach out to Canvas Support!
- Phone: 1-833-209-6113
- Email Canvas Support
What do you need to know to be successful in COCC's online spaces?
Prepare by:
- Getting Tech Ready
- Review Canvas Student FAQ's
- Tour a Canvas course
- Take the Online Orientation
- Technology Requirements
- Accessibility Tools for Everyone
Prefer to work on a mobile device? Download the Canvas App!
Have Computer Trouble?
Academic Technology at COCC
Have a Canvas question?
Please reach out to Canvas Support!
For questions regarding pedagogical use of the LMS or integrating an of our other tools and technologies, try these:
Universal Design for Learning
Get Trained!
Taking or Teaching a Remote or Online course?
Our Online Resources will get you started on the right path...before the term even starts!
Have Computer Trouble?
CONTACT ELEARNING |
eLearning staff members are available during regular business hours for phone and email support, and in-person by appointment. Specifically, we focus on:
- Best practices for using the LMS as a teaching and learning platform
- Integration requests and administrative technical support
- Effective and accessible use of multimedia in the classroom
- Ongoing preparation for Spring and Summer term Canvas use
Canvas Support
Have a Canvas question? Call or email and be connected to a support specialist right away.
- Phone: 1-833-209-6113
- Email Canvas Support
- Student Guides and Resources
Contact eLearning
Our main support office and resources are located in the Garden Level of the Barber Library, Room 008.
- Email: elearning@cocc.edu
- Phone: 541-383-7785
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Office Hours: Monday - Friday 8AM-5PM (appointments preferred)
STREAMING CLASSES |
Have a question about using one of COCC's streaming classrooms?
eLearning supports faculty use of these rooms by providing training prior to term start on how to effectively teach in this modality, as well as how to navigate the room technology.
Technical support for streaming classrooms will be managed in this order: a) reviewing the provided classroom guide, b) your streaming classroom tech, c) branch campus admin or director, d) escalation to eLearning and ITS via support ticket.
*Please note that while timely support for these rooms is our priority, eLearning and/or ITS staff may not be available for day-of support.