Campus Services Helpdesk
Campus Services has a new work order system!
Please read the below sections and links with instructions on navigating the new system.
Click button to submit a Campus Services work ticket.
The SysAid helpdesk system receives and routes service and repair requests for the following Campus Services: Grounds, Maintenance, Custodial, Capital Projects, Keys, Events and Furniture & Surplus
To request service or repairs, simply log into SysAid and submit a ticket using your COCC e-mail address (omit the @cocc.edu) and computer/email password.
If you have questions, inquiries, or have an emergency repair request, please call us at 541-383-7237 Monday through Friday 7:00 a.m. to 4:00 p.m.
*Summer term hours: Monday-Thursday 7:00 a.m. to 4:00 p.m. Friday- 7:00 a.m. to 12:00 p.m.
After Hours Emergencies: Campus Safety 541-383-7272
When communicating with the Campus Services, please be prepared to provide the following information so we may better assist you:
- Your name, phone number, and email address
- Building name or campus location
- Room number or location within a building
- Description of the problem or issue to be addressed
- Index code – only if the request is a departmental expense
FAQ:
+ How do I sign on?
Go to SysAid (click the icon above)
Username: is your COCC e-mail address without the @cocc.edu
Password: is your computer/email password
+ What is the submittal Password?
COCC password.
+ Trouble Signing in?
Please contact Campus Services at 541-383-7237 for assistance.
+ Which ticket do I submit?
1. If your ticket is about a specific problem, browse our categories to find a specific ticket template:
2. Submit a TICKET for a specific problem going in in or around campus buildings.
3. Submit a REQUEST ticket for needed services (keys requests, furniture requests, event requests, etc.)
+ How to submit a Key Request
If you have a Key Request, please click on SUBMIT REQUEST button:
Click the Template drop down menu, and click Key Request, fill out required information, and submit ticket.
*Requests take up to 2 days to fill and need to be submitted by the supervisor or
department's Administrative Assistant*
*Keys will be available for pick-up once you receive a complete work order e-mail*
*Keys will automatically be kept on the Bend Campus, if you would like them sent to
Redmond for pick-up please make a note of this in your work order*
*Key policy and procedure
+ How to Submit an Event Set-up
If you have an Event Assistance Request, please fill out the Event Assistance form found here and layouts are found here, save to desktop and attach it in Step 8.
If you have questions about Event Assistance please visit our webpage.
+ Van Reservation
If you have a Van Reservation, these are scheduled through 25Live. Click here for more information on Van Reservations.